Return & Refund Policy
Last Updated: 8 November 2026
At Realtime Electronics, we are committed to providing quality-tested refurbished laptops and electronics at affordable prices. Customer satisfaction is important to us, and we aim to make every purchase a smooth and reliable experience.
This Return & Refund Policy explains the conditions under which customers may request returns, exchanges, cancellations and refunds for purchases made through https://realtimeelectronics.com/.
1. Return Eligibility
Customers may request a return or exchange in the following circumstances:
The product received is damaged or defective.
The product received is different from the product ordered.
The product is incomplete or missing advertised accessories.
The product specifications do not match the description provided on our website.
The product develops a fault covered under the applicable warranty.
Other circumstances where a return or refund is required under applicable UAE consumer protection laws.
All return requests will be reviewed by our customer support team.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
To help us investigate and resolve the issue, please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the damage or problem.
Photographs of the packaging, where applicable.
We recommend reporting visible shipping damage within 24 hours of delivery to help us investigate the matter with the delivery provider.
Reporting within this recommended period does not limit any consumer rights available under applicable UAE law.
Depending on the nature of the issue and applicable legal requirements, we may arrange a repair, replacement, exchange or refund.
3. Refurbished Product Conditions
All refurbished laptops and electronic products are sold with their condition and specifications described on the respective product pages.
Customers are encouraged to review the following details before placing an order:
Product model and specifications.
Processor, RAM and storage capacity.
Cosmetic condition and physical appearance.
Battery condition, where disclosed.
Included accessories.
Applicable warranty coverage.
Minor cosmetic marks or signs of previous use that are accurately disclosed in the product description may be considered normal for refurbished products.
However, undisclosed damage, incorrect specifications or functional defects are handled in accordance with our return policy and applicable consumer protection laws.
4. Change-of-Mind Returns
If you wish to return a product because you have changed your mind, please contact our support team to check whether your order qualifies under our applicable voluntary return arrangements.
Any voluntary change-of-mind return period and its conditions will be communicated to customers at the time of purchase.
Products must generally be returned with:
All original accessories and included components.
Original packaging, where available.
Proof of purchase or order confirmation.
No unauthorized modifications or physical damage caused after delivery.
This section does not restrict statutory return or refund rights for defective, damaged, incomplete or incorrectly described products.
5. Warranty-Related Returns
Products purchased from Realtime Electronics may include warranty coverage, depending on the product and the warranty terms displayed at the time of purchase.
If a product develops a technical fault during its applicable warranty period, customers may contact our support team for assistance.
Our technical team will inspect the product and determine the appropriate resolution in accordance with the applicable warranty terms and UAE consumer protection requirements.
Warranty coverage may not apply to damage resulting from:
Accidental physical damage.
Liquid or moisture damage caused after delivery.
Unauthorized repairs or modifications.
Improper handling or misuse.
Damage caused by external electrical factors or other circumstances outside the applicable warranty coverage.
Nothing in these exclusions limits any rights that cannot legally be excluded under applicable law.
6. Return Process
To initiate a return or exchange, follow these steps:
Step 1: Contact Us
Contact our customer support team with your order number and reason for requesting a return.
Step 2: Request Review
Our team will review your request and may ask for photographs, videos or additional information.
Step 3: Return Authorization
If the return is approved, we will provide instructions regarding the return process and collection or drop-off arrangements.
Step 4: Product Inspection
Once the returned product reaches our facility, our technical team will inspect it to verify its condition and the reported issue.
Step 5: Resolution
After inspection, we will communicate the applicable resolution, which may include repair, replacement, exchange or refund.
7. Refund Policy
Approved refunds will generally be issued to the original payment method used for the purchase.
For cash-on-delivery orders, the refund arrangement will be communicated by our support team.
Refund processing will begin after the returned product has been received and the necessary inspection and approval have been completed.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
Any refund will be handled in accordance with applicable UAE consumer protection requirements.
8. Order Cancellation
Customers who wish to cancel an order should contact our support team as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation.
Orders already dispatched may require a return or delivery refusal arrangement.
Refunds for eligible cancelled orders will be processed through the applicable refund procedure.
Cancellation requests will be reviewed based on the order status and applicable legal requirements.
9. Return Shipping Charges
If a return is required because the product is defective, damaged, incorrect or does not match its advertised description, the applicable return arrangements and costs will be handled in accordance with UAE consumer protection requirements.
For voluntary change-of-mind returns, customers may be responsible for return shipping charges where this has been clearly communicated and is legally permitted.
10. Items Requiring Inspection
All returned products may undergo inspection before a return, exchange or refund is finalized.
During inspection, we may verify:
Product serial number and model.
Physical and cosmetic condition.
Included accessories and components.
Reported technical issues.
Signs of unauthorized modifications or damage.
Inspection is intended to establish the condition of the product and does not remove any statutory consumer rights.
11. Contact Us
For return, exchange, cancellation or refund enquiries, please contact:
Realtime Electronics
Website: https://realtimeelectronics.com/
Email: [Insert Official Business Email]
Phone / WhatsApp: [Insert Official UAE Contact Number]
Business Address: [Insert Registered Business Address]
United Arab Emirates
Please include your order number when contacting our team so that we can assist you more efficiently.
Thank you for choosing Realtime Electronics. We appreciate your trust and look forward to serving you.
