Realtime Electronics – Warranty, Repair & Payment Policy
Welcome to Realtime Electronics! Our warranty and repair policy takes effect as soon as you receive your product. We are committed to providing reliable products and excellent customer service, ensuring your satisfaction with our offerings and supporting you in case of technical issues related to product defects, materials, or workmanship.
Warranty Information
After purchasing a product, you can find the applicable warranty details through your order or account information. All eligible products are covered by our technical support and repair services. For complete details, please review the Repair Policy.
Return Policy: Customers can request a return within 15 days of receiving the product, subject to our return conditions.
Technical Warranty: We provide a 1-year technical warranty on eligible products. The warranty is applicable only when the product is located in the UAE or can be returned to the UAE during the warranty period. Warranty services are not available for products located outside the UAE.
Our technical support team will assist you in resolving eligible product-related issues as quickly as possible.
Delivery Charges & Data Backup
We provide free pickup for laptops within the UAE when applicable.
If your product is covered under warranty, Realtime Electronics will cover the delivery charges associated with the warranty repair service.
Before sending your device for repair, we strongly recommend that you back up all important files and personal data. Please note that, when necessary, our repair process may require the device to be formatted and scanned as part of troubleshooting, security checks, or system restoration.
Realtime Electronics is not responsible for the loss of personal data, files, applications, or software during the repair process. Customers are responsible for maintaining their own backups.
Repair Process
Our standard repair process typically takes 1–2 business days, excluding pickup and delivery time.
For products covered under the technical warranty:
No repair charges will be applicable for eligible warranty issues.
If required, the product may be repaired or replaced at our discretion.
Software-related technical support may be provided where applicable.
The warranty period may be extended when applicable based on the repair or replacement provided.
All eligible products come with a 1-year technical warranty, and customers have 15 days from the date of delivery to initiate a return request.
Warranty Void Conditions
The warranty may become void in the following circumstances:
Damage caused by customer misuse, negligence, or improper handling
Liquid or water damage
Physical damage caused by accidents or improper use
Repairs or modifications performed by unauthorized technicians
Breaking, removing, or tampering with the warranty seal
Damage resulting from cryptocurrency mining or other abnormal usage
Damage caused by unauthorized hardware or software modifications
Any other damage resulting from use outside the intended purpose of the product
To ensure smooth processing of warranty claims, customers must provide accurate information regarding the product and the issue. Incorrect or misleading information may affect the eligibility of the warranty claim.
Safe Packaging Responsibility
Customers are responsible for ensuring that the product is securely and adequately packaged when sending it to Realtime Electronics for repair, return, or warranty service.
If inadequate packaging results in damage during transportation, Realtime Electronics may not be responsible for the resulting damage and may return the product to the customer without service.
We recommend using the original packaging whenever possible or suitable protective packaging that prevents movement, impact, and moisture exposure during transportation.
Payment Methods Accepted by Realtime Electronics
We provide several convenient payment options for our customers.
For Customers in the UAE
Cash on Delivery (COD)
Online payment via Credit/Debit Card
Cash payment in-store
Credit/Debit Card payment in-store
Bank Wire Transfer
Bank Cash Deposit
PayPal, where available
For International Customers
Online Credit/Debit Card payment
Bank Wire Transfer
Money Exchange
PayPal, where available
Note: Realtime Electronics does not accept cryptocurrency as a payment method.
Contact Us
If you have any questions regarding your order, warranty, repair, return, or product-related issues, please contact our customer support team.
WhatsApp: +971 56 1499093
Phone: +971 56 1499093
Our customer support team is available to assist you with your product-related queries and technical support.
Thank You
Thank you for choosing Realtime Electronics. We appreciate your trust and look forward to providing you with reliable products and excellent customer service.
