Privacy Policy

Last Updated: 8 November 2026

At Realtime Electronics (“we”, “our”, or “us”), accessible through https://realtimeelectronics.com/, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, purchase products or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account login information

Order Information

• Products purchased

• Order number and transaction details

• Payment status

• Shipping and delivery information

• Purchase history

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website browsing activity

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfil customer orders.

• To arrange product shipping and delivery.

• To process payments securely through payment service providers.

• To create and manage customer accounts.

• To send order confirmations and delivery updates.

• To respond to customer enquiries and support requests.

• To manage returns, exchanges, warranties and refunds.

• To improve website performance and customer experience.

• To prevent fraudulent transactions and unauthorized activities.

• To send promotional offers and marketing communications where permitted.

• To comply with applicable legal and regulatory requirements.

3. Payment Information

Realtime Electronics uses third-party payment service providers to process online transactions.

When you make a purchase, your payment information may be securely processed by the relevant payment provider.

We do not intend to store complete credit or debit card details on our website. Payment information is handled according to the applicable security and privacy policies of the payment service provider.

Customers should review the privacy policies of their respective payment providers for additional information.

4. Sharing of Personal Information

We do not sell or rent customers’ personal information to third parties.

However, we may share necessary information with trusted third-party service providers to operate our business and fulfil customer orders, including:

• Payment Providers: To process payments and transactions.

• Delivery Partners: To arrange product shipping and delivery.

• Website Hosting Providers: To maintain and operate our website.

• Analytics Services: To understand website traffic and improve performance.

• Marketing Services: To manage promotional communications where applicable.

• Legal Authorities: When required by applicable laws or regulations.

These third parties may process personal information only as necessary for their respective services and subject to applicable requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items added to your shopping cart.

• Maintain customer login sessions.

• Remember website preferences.

• Understand website traffic and visitor behaviour.

• Improve website functionality and performance.

• Measure marketing and advertising effectiveness.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access and other website features.

Where required, we will seek consent before using non-essential cookies and tracking technologies.

6. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, loss or misuse.

Our security measures may include:

• Secure website connections using SSL encryption.

• Restricted access to customer information.

• Secure payment processing through payment providers.

• Regular website maintenance and security updates.

• Monitoring for suspicious activities.

Although we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may be retained for:

• Processing and fulfilling customer orders.

• Maintaining customer accounts and purchase records.

• Handling returns, exchanges and warranty requests.

• Meeting accounting, tax and legal obligations.

• Resolving disputes and preventing fraudulent activities.

When personal information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal retention requirements.

8. Your Privacy Rights

Subject to applicable data protection laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally permitted.

• Request information about how your data is being processed.

• Withdraw consent where processing is based on consent.

• Object to certain types of data processing.

• Unsubscribe from promotional emails and marketing communications.

To exercise your privacy rights, please contact our customer support team using the details provided below.

We will review and respond to requests in accordance with applicable laws.

9. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, delivery services and other external platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing their respective privacy policies before sharing any personal information with them.

10. Children’s Privacy

Our website and services are intended for general customers and are not knowingly directed towards children.

We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Marketing Communications

We may send customers information about new products, special offers, promotions and updates where permitted by applicable law.

You can opt out of marketing communications at any time by using the unsubscribe link in promotional emails or contacting us directly.

Please note that you may continue to receive essential transactional messages relating to orders, payments, deliveries and customer support.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

13. Applicable Laws

This Privacy Policy is intended to operate in accordance with applicable data protection and privacy laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), where applicable.

Nothing in this policy is intended to limit any rights granted to individuals under applicable law.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

Realtime Electronics

Website: https://realtimeelectronics.com/

Email: [Insert Official Business Email]

Phone / WhatsApp: +971 561499093

Business Address: AWQAF Building – Al Waqt Al Haqiqi Electronics LLC, Near Suleman Chouki – Warehouse no.2 – Industrial Area 12 – Sharjah
United Arab Emirates
We will be happy to assist with your privacy-related enquiries.
Thank you for trusting Realtime Electronics.